HelpText - Turnkey text solution for existing call centre and IVR services

HelpText brings text messaging into call centres. It is suitable for all companies looking to interact with their customers and opens up new revenue streams through SMS. Instead of having one operator per live call, an operator using HelpText can simultaneously monitor and correspond with an unlimited number of customers by text.

There are no such things as abandoned calls anymore, as all messages are immediately stored and allocated to operators once they become available. Aswell as its unique queuing system, HelpText also intelligently matches customers to operators they have been dealing with before and provides a full history of previous interactions.

Furthermore 'txt & call back' helps sales agents to organise their daily workflow.

HelpText advantages.

• No abandoned calls
• Increased operator efficiency
• Live and running within 24 hours
• No extra implementation costs
• Opens up revenue streams
• Suits home office workers
• Reduced margin of error
• Full customer support