'Txt & call back' - Simple and effective call centre text solution

'Txt & call back' is as simple as it is effective. Coinsumers register their interest in a product or service by sending an initial SMS to a short-code. Ths message is recorded and allows sales agents to get back to the customer at a later time.

By choosing 'Txt & call back' call centre agents benefit twice. The inhibition threshold for first time consumer is distinctly lower than making an initial phone call and agents are able to organise their work flow more efficiently.

Incoming text messages can be viewed in two differnt ways

• Each incoming text message generates an email
• Downloadable spreadsheet from a secure online tool